WhatsApp has officially launched its new featured Android app named WhatsApp Business. This separate app is designed for use by small businesses to more easily connect with customers. And it helps to manage orders for the customers.
For those who use a business number and a personal one, both the WhatsApp Business and WhatsApp Messenger apps can be used on the same device and registered with your different numbers. WhatsApp Business is also compatible with WhatsApp Web, the app’s desktop web browser client.
How does it work and its features?
What you need to do is first download the app and as both the apps can work on one device. So, just connect your business phone number and create a profile.
- Now, create a business profile with helpful information for your customers like your address, business description, email address, and website.
- You can give quick replies to your customers likewise you can save and reuse messages you frequently send so you can easily answer common questions in no time.
- An Automated message option can help you to respond instantly to your customers. For an instance, you can create a greeting message to introduce your customers to your business.
- The new thing is that you can get insights of messaging statistics. Where you can access important metrics such as how many of your messages were successfully sent, delivered, and read.
WhatsApp Business is free and available to download now for Android users. Though, there’s no mention of an iOS release yet. WhatsApp Business is currently available in Indonesia, Italy, Mexico, the UK, and the US, with a global rollout scheduled in the coming weeks.